Nice Ride Minnesota

When you purchase a 24hr subscription from one of our stations using a credit card, a preauthorization hold of $50 dollars per subscription is placed on your account. This is not a charge against your account. It serves as a security deposit and will be returned to you when the hold expires. When a hold is placed on an account, it's done by the bank that issued the card, in other words, it's done by your bank. Each bank has different policies for the length of time that a hold is placed on an account but they're usually about 3-6 days. Nice Ride does not control the length of the hold, and the length of the hold is not related to when you returned the bike. We recommend using a credit card and not a debit/check card when renting bikes. Using a debit card may result in overdrafts if you don't have sufficient funds in your account to cover the hold. If you have trouble related to a hold placed on your card, please contact our customer service department at 1-877-551-6423. We'll try to work with you by contacting your bank to have the hold released.

You can take a bike out for a maximum of 24 hours. After that time, the bike will be considered lost and a replacement fee will be charged to your credit card. Bike sharing is designed for short trips. Trips over 30 minutes will incur trip fees. For more information see How it works.

Bike sharing is designed for short trips. When you check out a bike for rides lasting more than 30 minutes, you will be charged trips fees. Trip fees are designed to keep bikes available for use, and discourage users from holding on to bikes when they are not riding them. Rather than taking a bike to work and keeping it in your office all day, the idea is to return it to a nearby kiosk, then take another bike for the ride home at the end of the day. For more information on trip fees and the cost of using Nice Ride, see How it Works.

No. Your Nice Ride key is not transferable. You are responsible for any and all fees incurred by anyone using your Nice Ride key, including the cost of bike repair or replacement.

Nice Ride users must be at least 16 years of age. Users ages 18 and up can purchase subscriptions on the web site or at any of our pay stations. Users ages 16 and 17 must register as a co-subscriber on their parent or guardian's account. For more information, please contact our office at 612-436-2070.

No. Holds are only placed in the case of 24hr subscriptions. There is no hold for yearly or 30 day subscriptions.

No. An unlocking code is valid for a single trip. You will be issued an unlimited number of unlocking codes during a 24-hour subscription.  Because an unlocking code could be easily lost or stolen, they expire after 5 minutes. If you aren't able to use your code within 5 minutes, you can obtain another code at no additional charge. To obtain a new unlocking code, insert your credit card at the pay station. The system will recognize it and no additional fees will be charged to your card. The pay station will print a new ticket with a new unlocking code.

The unlocking code that you received at the pay station is only valid for 5 minutes. This is for your protection should the code be lost during your subscription period. For each trip you take, you must get a new unlocking code from the pay station by reinserting the card you used to purchase your subscription. The system will recognize your card and you will not be charged again.

It’s easy! If you’re a yearly or monthly subscriber, just insert your Nice Ride key at the bike dock. If you’re a 24-hour subscriber, just enter the 5 digit code you received at the pay station into the dock of your choice. The code is valid for 5 minutes. If you need a new unlock code, reinsert your credit card at the pay station - you will not be charged any additional fees. When the green light comes on at the dock, pull the handlebars firmly toward you. If you have trouble, try another bike or call customer service at 1-877-551-6423

Push the front wheel of the bike firmly into the bike dock until the green light on the dock comes on. The green light indicates that the bike is locked and properly locked. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. The bike remains your responsibility until it is properly locked .

265 lbs (120 kg) for the bike and 18 lbs (8 kg) for the carrying rack.

While it's not required, Nice Ride recommends that everyone wear a helmet. Keep a helmet at work or in your locker. Freewheel Bike offers 20% off Trek helmets to all Nice Ride Subscribers (bring your Nice Ride key or a receipt from any Nice Ride station). Pick-up a helmet at Freewheel's West Bank store or the Freewheel Midtown Bike Center.

1-year and 30-day subscriptions are available online. 24-hour subscriptions are available at the pay station of every Nice Ride kiosk. Payment can be made with VISA, MasterCard or Discover.

There is never a fee for the first 30 minutes of any trip on a Nice Ride bike. Trips lasting more than 30 minutes will incur trip fees. To avoid trip fees, simply return your bike to a station within 30 minutes, and check out another one. Take as many trips as you want during a subscription. For more information, see How it Works.

Occasional users can purchase a 24-hour subscription for $5 by using the pay station located at each Nice Ride kiosk. 24-hour subscriptions are only available at the pay station.

For Nice Ride subscribers, trip fees are billed to your credit card once per month. A statement detailing your trip charges can be viewed by logging in to your account at niceridemn.org using the user name and password you chose when signing up. For 24-hour subscriptions, the cost of your subscription will be billed to your credit card at the time of purchase while the trip fees will be billed to your credit card at the end of the 24-hour period or when the bike is returned after the 24-hour period has expired.

No. Yearly and 30 day subscribers will receive a Nice Ride key in the mail. The Nice Ride key is what you will use to unlock Nice Ride bikes - no need to use the pay station. Before the key can be used, it must be activated by logging in to your account at niceridemn.org using the user name and password you chose when signing up.

The Nice Ride key allows you to take out 1 bike at a time.
For 24-hour subscribers, you may take out a maximum of two (2) bikes with the same credit card. The $5 subscription fee will be charged for each bike.

Currently we only offer online subscription. In order to subscribe, you must have a valid email address.

Each subscription must be link to a credit card. A holder of a credit card can pay for your subscription to the service, whether they purchase a subscription for themselves or not. This person must fill out the subscription form and click on the "Add a co-subscriber" button and enter the pertinent information. Subscription and usage fees will be charged to their credit card.

Go to the pay station and insert your credit card, or enter the number on the back of your key to get another 15 free minutes to get to another station. At the pay station, you can check the status of nearby stations to find an available bike dock.

Consult the map posted at your station to find other stations nearby, or use the online map to find out the real-time availability of bikes at nearby stations. You can also use the pay station touch screen to get information on real-time availability of bikes at nearby stations

You must notify us of the loss or theft of a bike as quickly as possible. Contact customer service at 1-877-551-6423. You may be charged for the cost of recovery or replacement of the bike.

Contact customer service at 1-877-551-6423. as quickly as possible to deactivate your Nice Ride key and prevent fraudulent use, as well as to obtain a new key. You will be charged a replacement fee of $5.

Make sure your key has been activated by logging in to your account at niceridemn.org using the user name and password you chose when signing up. If your key is broken, it can be replaced. A $5 fee will be charged to the credit card linked to your account. Contact customer service at 1-877-551-6423.

If someone is injured, call 911 immediately. In the case of an accident involving your Nice Ride bike, you must notify us of the facts by calling customer service at 1-877-551-6423 within 24 hours. The bike remains your responsibility until it has been properly locked at a bike dock, or if that is not possible, handed over to a Nice Ride representative. Otherwise, you must secure the bike until you are able to return it to Nice Ride.