Nice Ride Reaches 50,000 Ride Milestone.

Share   |  Posted Aug. 24, 2010 by Mitch Vars

At around 8:00 am on Monday, August 23rd, the 50,000th trip was taken on a Nice Ride bike. Twenty four hours a day, seven days a week, on some of the hottest days of summer, the numbers keep going up. Nice Ride bikes have been used by tens of thousands of people to cover many, many thousands of miles. Every day we get reports of people using the system in new ways, whether it's commuting to work, going to meetings, trips across town or out to lunch. There have been Nice Ride tours, wedding parties have used Nice Ride, even a few Nice Ride races. We've had countless reports of people getting on a Nice Ride bike who haven't ridden a bike in over 10 years. People are coming up with ways to use the bikes that we never imagined, and we think it's great.

As the number of trips taken on our bikes grows, we're growing too. We've been working at continuous improvements to the Nice Ride system. Many issues that were causing problems early on have been resolved and we're continuing to refine how things work to make it easier for people to incorporate biking into everyday life.

We just completed a software update aimed at reducing some of the confusion users have experienced when purchasing 24hr subscriptions at our terminals. In addition, we've lowered the security deposit for 24hr subscriptions from $250 to $50 per subscription. We decided to make this change to lessen the burden placed on people who purchase subscriptions using debit cards. As before, the duration of the hold varies depending on the bank that issued your card, generally they expire within 3-5 days, sometimes longer. Some of the things we've been working on here in Minneapolis have already been adopted by the Capital Bikeshare system, soon to launch in Washington D.C.

There are several other system improvements planned in the near future, so keep an eye out for more changes.

When we've had troubles, we've tried to be as transparent about what's happening as possible. In the course of 50,000 transactions, there's going to be some that don't work out the way we'd like them to. If you have a bad experience, we want to know about. Let us know if you experience any problems so we can get them fixed. The best way to do this is by calling our customer service number at 1-877-551-6423 (NICE).

We rely on user feedback for information on how we can make Nice Ride even better. If you've got ideas on how we can improve our service, let us know in the comments below. What are we doing well and where can we do better? Let us know how you're using Nice Ride. What's it good for and where can it take you? Is Nice Ride changing the way you get around?

Thanks for being part of the first 50,000!

5 Previous comments:

(1) On August 25, 2010, Ben () said:
PLEASE add a large rack on the back of the bike. Absolutely NOTHING fits in that tiny rack on the front and small bumps in the road knock things off. The bikes need a big basket in the rear. Even my small work bag does not fit in the front and requiring that bungee cord just crushes stuff. A large high-walled basket in the back will make it feasible to carry bags, groceries, etc. Please add one!
(2) On August 27, 2010, Jon () said:
We would love a bike station on the south side of Powderhorn Park!! Many of those in our neighborhood love the system but the nearest station is at Midtown.
(3) On August 28, 2010, Mark Wright () said:
We took the 65 challenge a few weeks ago and it was an absolute joy. I'm really impressed by the durability and functionality of the bikes. These bikes are winners! I felt like smiling the whole time I was riding them! Keep up the good work. This system is off to a GREAT start!
(4) On August 31, 2010, kristi () said:
Congratulations on 50,000 rides.
I reached a milestone this week, too – 150 NiceRide trips since my first ride on June 13. *Grabs calculator* - that’s almost two rides per day on average, which adds up to a glorious summer.
I often catch a bus to work downtown, then bike over to the river or farmer’s market on my lunch break. After work, I grab a NiceRide and pedal to whatever rehearsal, meeting or community dinner is on the docket that evening in the Phillips or Seward neighborhood. It’s often quicker than waiting for a bus or train and certainly more exhilarating. Thanks, NiceRide.
(5) On September 7, 2010, Ann () said:
I would also like to see a basket on the bikes instead of the rack which I have not been able to use without crushing the contents of my bag. I had hoped to be able to use the Nice Ride bikes for grocery trips but so far that isn't working for me since the rack doesn't work well for transporting stuff.

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From the FAQ

How do I return a bike?

Push the front wheel of the bike firmly into the bike dock until the green light on the dock comes on. The green light indicates that the bike is locked and properly returned. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. The bike remains your responsibility until it is properly returned.