Scheduled service outage for software update – April 12, 11pm

Share   |  Posted Apr. 12, 2011 by Mitch Vars

We will be upgrading our servers starting at 11pm on Tuesday, April 12. This will result in a temporary service outage. Users will be able to return bikes, but will not be able to rent bikes during the upgrade. The project is projected to take several hours to complete.

In the days following the server upgrade, we'll be also be updating the software running on each of our individual stations. These updates will be performed on groups of 5 stations at a time and will make them unavailable for a period of about an hour. This work will be carried out overnight during periods of low usage wherever possible.

If you have any questions regarding the upgrades or system availability, please contact customer service at 1-877-551-6423.

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From the FAQ

How do I return a bike?

Push the front wheel of the bike firmly into the bike dock until the green light on the dock comes on. The green light indicates that the bike is locked and properly returned. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. The bike remains your responsibility until it is properly returned.